Due to the recent update from or government on Covid-19 our store is closed but our online is still up and running. All orders places will be shipped out as soon as soon as possible, We aim to ship out orders in 5-7 working days except for pre order items.
SHIPPING & RETURNS
Evening / Debs / TY Ball Dress € 10,
Cocktail Dresses & Jackets €5,
Post or Courier Shipping will be used to ship your product.
Purchasing our reduced to clear stock*
Please note we will not be accepting returns on our stock room and shop floor final sale clearance stock. This is stock from our warehouse and shop floor that has been reduced to clear, it may have slight defects and cannot be returned. By purchasing this stock you are agreeing to these terms.
If you are unsure about sizing or the items please be sure to purchase our standard price products available .
If you change your mind and wish to return your order apart from items specified above, you can do so provided it meets the following:
- If you are a customer in the European Economic Area, you have a legal right to change your mind within 14 days of receiving your delivery and receive a refund for most products that you purchase from us online.
- We do not cover your shipping costs back to us or refund the shipping cost paid by you.
- Items must be unworn and unwashed.
- Items must have all tags fully attached to garments and return with a Note of ur Name and Address within the returned package.
- Pierced jewellery, hair Bands cannot be returned for health and hygiene reasons.
- Please obtain a copy with proof of postage just in case your order is lost on the way back to Itscouturbaby.com head office. Failure to do so may result in us not being able to process your return. Items are not refunded if they do not reach us.
- A refund will be made by the original method of payment.
- If the product received by you is damaged or faulty you should let us know within 5 days and we will ensure you receive all your rights under the law.
- The full purchase price (original shipping fee excluded) will be refunded once the above criteria has been met and it passes inspection from our online returns team.
- For orders that qualified for free delivery/lower delivery price then normal a shipping charge of €5 (ROI) will be deducted from your refund.
- Should your item reach us outside of our return policy timeline or damaged we may request a re-shipping charge to release the goods back to you, you will not be refunded for these.
- Returns can take up to 14 days to process and refunds can take 7-14 working days depending on your bank.
- If you have purchased an item using a competition coupon please note we do not take returns or exchanges on these items. If the item is returned a new code will not be issued and the item will not be sent back out.
*Please note we do not accept online returns in store*
We also do not do returns for items purchased in store.